Most issues and concerns fall under the Superintendent’s jurisdiction, including specific matters involving individuals or actions within the school, such as those related to staff, students, or administrators. The Superintendent has established a policy in the Parent Student Handbook for parents to raise their concerns. If a concern is not resolved at the management level, policies and procedures for escalating grievances or whistle-blowing issues to the board are available here.

The Matthew Principle

“¹⁵ If your brother or sister sins, go and point out their fault, just between the two of you. If they listen to you, you have won them over. ¹⁶ But if they will not listen, take one or two others along, so that ‘every matter may be established by the testimony of two or three witnesses.’ ¹⁷ If they still refuse to listen, tell it to the church; and if they refuse to listen even to the church, treat them as you would a pagan or a tax collector.”

Matthew 18:15-17

Bangkok-Chicago Christian International School values the importance of relationships and their impact on student learning and the BCCI community. At times, misunderstandings, problems, or concerns may arise. As a Christian school, we aim to address these issues openly, honestly, and Biblically.

Following the Matthew Principle, concerns and issues are addressed privately, not within the entire staff or community group. If you have an issue with another person, first approach them directly. If the situation is not resolved, involve another person in the discussion. Finally, if necessary, escalate the matter to the administration according to the BCCI Grievance Policy outlined in the Policy and Procedures Handbook

STEP ONE

Most situations can be addressed through informal discussion. Any questions, problems, or complaints about a staff member should be addressed directly with that person first. (Matthew 18:15-17). Whenever possible, it may be beneficial to arrange an in-person meeting. These meetings can be scheduled in advance to ensure all parties are prepared for a productive discussion.

STEP TWO

If the situation is not resolved at the initial level, it should be escalated to the Principal. The concern must be submitted in written form using the SCHOOL COMPLAINTS PROCEDURE FORM. A meeting will then be scheduled to discuss the matter further. If necessary, additional perspectives may be sought to bring clarity. Once a resolution is reached, the details will be documented, and all parties involved will sign the record of the meeting along with the determined outcome. Copies of this document will be provided to the parties directly involved, and one copy will be kept on file at the school.

STEP THREE

Only after the above steps have been taken and the situation remains unresolved may the issue be escalated to a BCCI Board of Trustees member. This escalation must also be initiated by submitting the complaint or concern in writing.